Here to help
Let's find your
next step.
Questions about your account, a transaction or a product? Start here, or get in touch with our team.
Support in the app
Submit a request through the Worta app for help with your account, transactions and services.
Open the app to get support
Send us an email
Tell us what happened and include a transaction reference where relevant. Do not send your PIN or OTP.
support@worta.coContact support@worta.co or submit a request through the app. We will acknowledge your request and provide updates while it is being reviewed. Resolution time depends on the issue and any investigation required. Any applicable mandatory resolution timelines will continue to apply.
Keep your account details private.
Report suspected fraud or unauthorised account activity immediately through our official support channels. Worta staff will never ask you to disclose your password, transaction PIN or OTP.
Contact us
Tell us how
we can help.
Use this form for an enquiry or support request. If you have an existing case, include your reference so our team can understand the context.
A little detail helps.
Describe the issue, when it happened and the steps you have already tried. For suspected fraud, report it immediately through our official support channels.
Privacy questions?
privacy@worta.coLoading support form...
Helpful answers
A clearer way forward.
Find guidance on your account, plans, loans and POS payouts.
Your account, explained
Read the guidance below before retrying a payment or making a new product request.
Still need help? Contact usAccount registration takes place in the Worta app. This website helps you explore our services, understand how Worta works and contact our team.
Check the transaction in your history in the app before retrying a payment. If it stays pending, contact support@worta.co or submit a request through the app, and include the transaction reference.
Limits depend on your account tier. Completing the in-app KYC checks unlocks higher tiers. For the limits that apply to your account, contact support@worta.co.
Your account, your choice
Account deletion
You can request account deletion through Settings in the app or by emailing support@worta.co. We will verify your identity before processing the request.
Before closure can be completed, remaining funds, active products, pending transactions, loans and terminal arrangements may need to be resolved. If anything prevents completion, we will explain the reason and the next steps.
Closing your account does not automatically erase all records. We retain information where required for legal, regulatory, fraud-prevention or dispute-resolution purposes and handle it in accordance with our Privacy Policy.
You may request a copy of your account and transaction records before closure.
Raise a complaint
If you are unhappy with a service or how your request has been handled, contact support@worta.co or submit a request through the app. Explain the concern, include any case or transaction reference and tell us the outcome you are seeking.
We will acknowledge your request and provide updates while it is being reviewed. Resolution depends on the issue and any investigation required. Applicable mandatory resolution timelines continue to apply.